Legal

Terms of Service

Effective Date: April 1, 2026 · Last Updated: April 13, 2026

1. Acceptance of Terms

By accessing or using VuriumBook™ (the "Service"), operated by Vurium Inc. ("Vurium," "we," "us"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Service Description

VuriumBook is a software-as-a-service (SaaS) platform for barbershops, salons, and service businesses. The platform provides online appointment booking, team and calendar management, client CRM, payment processing, and SMS notifications for appointments.

3. Account Terms

Business owners and administrators create accounts to manage their operations.
You must be at least 16 years old (or 13 in the US) to use the Service.
You are responsible for maintaining the security of your account credentials.
You must provide accurate and complete information during registration.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorized use of your account.

4. SMS / Text Messaging Program Terms

VuriumBook provides appointment-related text messaging as part of the booking experience. At the time of booking, the consent text identifies the program using the business name, such as "[Business Name] Appointment Notifications." These messages concern your appointment with the business you are booking with. Depending on that workspace's setup, messages may be delivered using a dedicated toll-free number assigned to the business or, for grandfathered workspaces, the business's registered dedicated sender. By opting in to SMS at the time of booking, you agree to the following:

Program Name: The program is presented at booking as "[Business Name] Appointment Notifications."
Program Description: Transactional text messages about your appointment with a business using the VuriumBook platform. No marketing or promotional content is sent under this program.
Message Types: Booking confirmations, appointment reminders (24-hour and 2-hour), schedule changes, and cancellation notices.
Message Frequency: Up to 5 messages per booking.
Opt-Out: Reply STOP to any message to opt out. No further appointment messages will be sent. Your booking will remain active.
Help: Reply HELP for assistance, or email support@vurium.com or call (847) 630-1884.
Message and data rates may apply. Check with your wireless carrier.
Supported Carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.
Separate Consent: SMS consent is separate from any other form of consent and applies only to appointment-related text messages about your booking with that business.
Consent to receive SMS is not required to use the booking service or make a purchase.
Customer Care: For questions about this SMS program, contact support@vurium.com or call (847) 630-1884.

4.2 Account Verification & Security Codes (2FA)

VuriumBook™ (operated by Vurium Inc.) may send one-time SMS messages to help verify and secure your account (for example, verification codes during signup, login codes, and password reset codes). These messages are transactional and security-related. No marketing or promotional content is sent under this program.

Program Name: VuriumBook Account Verification.
Message Frequency: Varies based on your requests, typically 1–2 messages per verification attempt.
Message and data rates may apply.
Opt-Out: Reply STOP to opt out of SMS security codes. If you opt out, you may need to use an alternative verification method or contact support.
Help: Reply HELP for assistance, or contact support@vurium.com or call (847) 630-1884.
Separate Consent: SMS consent for verification codes is separate from any other form of consent.
Consent to receive SMS is not a condition of creating an account or using any service.
Customer Care: For questions, contact support@vurium.com or call (847) 630-1884.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws.
Attempt to gain unauthorized access to the Service or its systems.
Interfere with or disrupt the Service or servers.
Scrape, harvest, or collect data from the Service without authorization.
Send spam, unsolicited messages, or abuse the messaging features.
Upload malicious code, viruses, or harmful content.
Impersonate another person or entity.

6. Subscription & Payment Terms

Business subscriptions are billed monthly according to your selected plan.
Payments and subscriptions may be processed securely through third-party providers such as Stripe, Square, or Apple, depending on the plan and payment method used. Vurium does not store full credit card information on its own servers.
All fees are stated in US Dollars unless otherwise indicated.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
Refunds are not provided for partial billing periods unless required by applicable law.
We reserve the right to change pricing with 30 days' advance notice.

7. Service Availability

We strive to maintain high availability of the Service, but the Service is provided on an "as available" basis and we do not guarantee uninterrupted access. Scheduled maintenance and material service incidents will be communicated when reasonably practical.

8. Intellectual Property

The VuriumBook™ platform, including its design, code, trademarks, and branding, is owned by Vurium™ Inc. and protected by intellectual property laws. You retain ownership of all data you enter into the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely as necessary to provide the Service.

9. Right of Withdrawal (EU/UK Consumers)

If you are a consumer in the European Economic Area (EEA) or the United Kingdom, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU).

The withdrawal period expires 14 days after the day the contract is concluded (i.e., when you complete a booking or subscription).
To exercise the right of withdrawal, you must inform us by a clear statement (e.g., email to support@vurium.com) of your decision to withdraw.
If you request that the service begins during the withdrawal period (e.g., an appointment is performed), you acknowledge that you will lose the right of withdrawal once the service has been fully performed.
For subscriptions, you may withdraw within 14 days of the initial purchase. After the withdrawal period, you may cancel at any time as described in Section 6.
Refunds will be issued within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Vurium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service. Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to Vurium in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for death, personal injury, or fraud).

11. Indemnification

You agree to indemnify, defend, and hold harmless Vurium Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you submit through the Service. This indemnification obligation will survive termination of these Terms and your use of the Service.

12. Dispute Resolution

Informal Resolution: Before filing any formal proceeding, you agree to contact us at support@vurium.com and attempt to resolve the dispute informally for at least 30 days.

Arbitration: If informal resolution fails, any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Chicago, Illinois. The arbitrator's award shall be final and binding.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction. EU/EEA residents retain the right to bring claims before their local courts and are not bound by the arbitration clause.

13. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide at least 30 days' notice for material changes that significantly affect your use of the Service.

14. Termination

Either party may terminate the agreement at any time with written notice.
Upon termination, your data will be available for export for 30 days, after which it may be deleted.
We may terminate or suspend your account immediately for material violations of these Terms.
Sections that by their nature should survive termination (Limitation of Liability, Indemnification, Dispute Resolution) will survive.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay arises from causes beyond the reasonable control of the affected party, including but not limited to: natural disasters, pandemics, war, terrorism, government action, power or telecommunications failure, cyberattacks, or acts of third-party service providers. The affected party must notify the other party within 5 business days and use commercially reasonable efforts to resume performance as soon as practicable.

16. Product Safety (EU)

For customers in the European Union: pursuant to Directive (EU) 2024/2853 (Product Liability Directive), which extends strict liability to digital products effective December 9, 2026, Vurium acknowledges that the VuriumBook software constitutes a "product" within the meaning of the Directive. Vurium maintains a product safety process to identify, assess, and remediate software defects that could cause harm. If you believe you have experienced harm caused by a defect in the Service, please contact us at support@vurium.com. Nothing in these Terms limits or excludes liability that cannot be excluded under EU product liability law.

17. Digital Content Conformity (EU)

For consumers in the European Union: under Directive (EU) 2019/770 (Digital Content Directive), Vurium guarantees that the Service shall:

Conform to the description, quantity, and quality specified in these Terms and our documentation.
Be fit for the purposes for which digital content of the same type would normally be used.
Be supplied with all accessories, instructions, and updates as reasonably expected.
Be updated as necessary to maintain conformity during the subscription period, including security updates.

If the Service does not conform, you are entitled to have the non-conformity remedied free of charge within a reasonable time. If the non-conformity cannot be remedied, you may be entitled to a proportionate price reduction or termination of the contract. These rights apply for a minimum of 2 years from initial supply of the Service and do not affect any other statutory rights you may have.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles. For EEA/UK residents, mandatory consumer protection laws of your country of residence shall also apply where required.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Data Processing Agreement (where applicable), constitute the entire agreement between you and Vurium regarding the use of the Service.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and, where required, by email with at least 30 days' notice. Continued use of the Service after changes constitutes acceptance.

22. Contact Us

Questions about these Terms? Contact us at:
support@vurium.com · vurium.com/support