Help
Support Center
We're here to help. Reach out anytime.
1. Contact Us
Choose the channel that fits your needs:
Technical issues, account help, general questions
Invoices, subscription changes, payment issues
Demos, pricing, enterprise plans
Vulnerability reports, legal inquiries, GDPR/CCPA requests
Monday – Friday, 9:00 AM – 6:00 PM CT
2. Response Times & Support Priorities
We review requests by urgency and aim to respond as quickly as possible during business hours:
| Priority | Issue Type | Typical First Reply | Next Step | Handling |
|---|---|---|---|---|
| P1 | Service outage, security incident, data breach | As soon as possible | Active incident handling | Escalated internally right away |
| P2 | Major feature broken, payment errors | Usually same business day | Triaged with a follow-up update | Routed to product or engineering |
| P3 | Minor bug, UI issue, feature request | Usually within 1 business day | Scheduled or answered in follow-up | Added to the backlog when needed |
| P4 | General question, how-to, feedback | Usually within 2 business days | Answered or routed to the right team | May be covered in docs or follow-up email |
3. Service Status
Check the current status of Vurium services and view past incidents on our status page. If you are experiencing issues, please check here first before contacting support.
status.vurium.com — Real-time platform status and incident history.
4. Incident Notification
In the event of a service disruption or security incident:
- Status page: We post real-time updates at status.vurium.com.
- Email notification: When practical, affected users are notified by email with the current status and any actions they may need to take.
- Data incident handling: If an incident affects personal data, we follow the notification process required by applicable law and our published policies.
- Follow-up: After major incidents, we share the cause and the next safeguards we are putting in place.
5. SMS / Text Message Support
If you receive appointment-related text messages from a business using Vurium, you can manage your SMS preferences directly from your phone:
- STOP — Reply STOP to any message to opt out. You will receive no further messages.
- HELP — Reply HELP to any message for assistance and contact information.
- START — Reply START to re-subscribe to appointment notifications.
Message and data rates may apply. Message frequency varies, up to 5 messages per booking. Consent to receive SMS is not a condition of making a booking or purchase. For more details, see our Privacy Policy.
6. For Business Owners
If you are a business using Vurium, here is how we can help:
- Onboarding & Setup: Need help setting up your booking page, team, services, or schedule? Email support@vurium.com and we'll walk you through it.
- Billing & Subscription: Questions about your plan, invoices, or payment methods? Contact billing@vurium.com.
- Feature Requests: Have an idea that would improve Vurium for your business? We'd love to hear it — email us anytime.
- Bug Reports: If something isn't working as expected, please email us with a description of the issue, the device/browser you're using, and any screenshots if possible.
7. Data & Privacy Requests
We respect your rights under applicable privacy laws, including GDPR and CCPA where they apply. You can request the following at any time:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data. We review deletion requests in line with our retention obligations and applicable law.
- Data Export: Request an export of your data in a portable format (JSON).
- Opt-Out of SMS: Reply STOP to any message, or email us to be removed from all messaging lists.
- CCPA Opt-Out: California residents may request opt-out of sale/sharing of personal information. We do not sell your data.
To submit a request, email support@vurium.com or security@vurium.com. We will verify your identity and respond within the timelines required by applicable law.
Privacy notice: When you contact support, we process your name, email, and inquiry details to resolve your issue. This data is handled according to our Privacy Policy, stored securely, and retained only as long as necessary to provide support.
8. Security
We take security seriously. If you discover a vulnerability or security issue, please report it responsibly:
- Email: security@vurium.com
- Please include a description of the issue, steps to reproduce, and any relevant screenshots or logs.
- Do not publicly disclose the vulnerability until we have addressed it.
- We review reports as quickly as possible and follow up with next steps once we validate the issue.
We use practical safeguards for account access, data handling, and payments. Card details are handled by payment providers rather than being stored on our servers, and we continue hardening the platform as the product evolves.
9. Whistleblowing & Misconduct Reporting
In accordance with the EU Whistleblower Directive (2019/1937), you may report suspected misconduct, fraud, or legal violations anonymously or confidentially:
- Email: security@vurium.com
- All reports are treated confidentially. We do not retaliate against whistleblowers.
- Reports are reviewed by management within 7 days and you will receive a response within 3 months.
10. Frequently Asked Questions
Email support@vurium.com for general help, billing@vurium.com for billing, or call (847) 630-1884 during business hours. For security issues, email security@vurium.com.
We prioritize urgent issues first and aim to respond as quickly as possible during business hours. Less urgent questions are usually handled in the next business day or two.
Check your booking confirmation email or SMS for a link to manage your appointment. You can also contact the business directly.
Reply STOP to any SMS you receive from us. You will be unsubscribed immediately and will receive no further messages. You can also email support@vurium.com to request removal.
Email support@vurium.com with the subject "Account Deletion Request." We will verify your identity and process the deletion request in line with our retention obligations and applicable law. You may also request a data export before deletion.
We take privacy and security seriously. Payment details are handled through trusted providers, and our privacy documentation explains how personal information is used and protected. See our Privacy Policy for full details.
Visit vurium.com to create your account and set up your booking page. For demos or enterprise plans, email sales@vurium.com. For setup help, email support@vurium.com.
Payments are processed through Stripe. We accept all major credit and debit cards. Business owners can connect their Stripe account to receive payments directly from clients.
11. Legal & Compliance
Privacy Policy · Terms of Service · Cookie Policy · Data Processing Agreement · Accessibility Statement
Vurium Inc. · 1142 W Lake Cook Rd, Buffalo Grove, IL 60089, United States · support@vurium.com · (847) 630-1884